Referrals maybe declined because:
- We may not have the capacity to support additional families at that time. (We do not hold waiting lists and you may be asked to resubmit your referral at a later date);
- The referral may not be suitable for our service.
Should your referral be declined we will always contact you to explain our reasons and discuss alternatives.
We will inform you in writing once a Volunteer has been assigned (or if we cannot place a Volunteer). We will also inform you when we finish supporting the family
We will acknowledge receipt of your referral and aim to visit the family and carry out an initial assessment within two weeks. Following the initial visit we aim to match a Volunteer within 4 weeks providing there is an appropriate volunteer available.